Article 3 – Making an appointment

You can make an appointment online via mediportcadix.be/afspraak-maken (booking system Mediris), by phone or at reception. Your appointment is confirmed as soon as you receive a confirmation by email or text message.

Please arrive on time and bring your identity card, any referral letter, previous test results and a list of your medication. If you are more than 15 minutes late, your appointment may not be able to go ahead. If it cannot go ahead for that reason, it counts as a no-show (Article 4).

Mediport does its best to keep appointments on schedule. Urgent care or unforeseen circumstances may cause waiting times, or Mediport may need to reschedule an appointment. In that case, we will let you know as soon as possible and find a new time together. This is free of charge.

 

Article 4 – Cancellation and no-show

Can't make it? Please cancel or reschedule your appointment at least 24 hours in advance, by phone or via the link in your confirmation. This allows another patient to take your place. 24 hours in advance, by phone or via the link in your confirmation. This allows another patient to take your place.

Mediport currently does not charge a fee for late cancellations or no-shows. Mediport reserves the right to do so in the future. Any fee will be announced in advance on the website and in the appointment confirmation, and will only apply to appointments booked after that date.

In the event of repeated no-shows, Mediport may refuse to schedule new non-urgent appointments, or ask for payment in advance.

 

Article 5 – Fees and payment

Fees Fees. Mediport works with both conventioned and non-conventioned healthcare providers. Conventioned providers charge the official RIZIV/INAMI rates. Non-conventioned providers may charge additional fees (supplements). You can ask about each provider's status at reception or check it on riziv.fgov.be..

Non-reimbursed services. Some services are not or only partially reimbursed by your health insurance fund, such as health checks and certain examinations. Mediport will inform you of the cost in advance. Current prices are available on the website or at reception.

Payment. You pay on site at reception, immediately after your consultation or examination, by Bancontact, credit card or cash within the legal limits. Where applicable, you will receive a certificate of care or electronic certificate so that your health insurance fund can reimburse the refundable portion. For health checks, Mediport may ask for a deposit or full payment in advance.

Invoices. Payment is in principle always made on site. If this is exceptionally not possible, you will receive an invoice payable within 14 calendar days of the invoice date. Any comments on an invoice must be submitted in writing within 14 days of receipt. 14 calendar days of the invoice date. Any comments on an invoice must be submitted in writing within 14 days of receipt.

Late payment by patients (consumers). If an invoice is not paid on time, Mediport will first send a free reminder with a new payment term of at least 14 days. If payment is still not received, late-payment interest at the statutory rate will be due, together with compensation within the limits of Book XIX of the Belgian Code of Economic Law.

Late payment by clients (companies). In the event of late payment, interest is due automatically and without notice of default in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, together with a fixed compensation of 10% of the outstanding amount, with a minimum of €50.

In the event of non-payment, Mediport may postpone new non-urgent appointments until outstanding invoices have been paid. Urgent care is always guaranteed.

 

Article 6 – Healthcare provision

All doctors at Mediport are registered with the Belgian Medical Council (Orde der Artsen) and recognised by RIZIV/INAMI. They work in accordance with the Code of Medical Ethics, the Patients' Rights Act (2002) and the Act on Quality of Healthcare Practice (2019).

Mediport works in a multidisciplinary way. With your consent, healthcare providers within Mediport may share your data and results and refer you to a colleague, so that you quickly receive the right care. You always keep the free choice of healthcare provider.

The doctors work as self-employed practitioners within Mediport; many of them are also affiliated with a hospital. Each doctor remains personally responsible for their medical decisions and actions. Mediport is responsible for the infrastructure, scheduling and administrative support.

Mediport and the healthcare providers have an obligation of means (best-efforts obligation), not an obligation of result. They are committed to providing care in line with current medical science, but cannot guarantee a specific outcome. A health check is a snapshot in time and does not guarantee that you are or will remain healthy. obligation of means,not an obligation of result. They are committed to providing care in line with current medical science, but cannot guarantee a specific outcome. A health check is a snapshot in time and does not guarantee that you are or will remain healthy.

 

Article 7 – Your role as a patient

Good care requires accurate information. You therefore provide complete and correct information about your health, medication, allergies and previous treatments. Please follow the preparation instructions you receive, for example fasting before a blood test or examination.

We expect respectful behaviour towards staff, healthcare providers and other patients. In the event of aggression or inappropriate behaviour, Mediport may end the care relationship, with respect for continuity of care and patients' rights.

 

Article 8 – Liability

Each healthcare provider has their own professional liability insurance and is personally liable for their medical acts. Mediport is liable for its own services, such as infrastructure, scheduling and administration. This liability is limited to the amount paid out by Mediport's insurance in the case concerned.

Mediport is not liable for:

• damage caused by incorrect or incomplete information provided by the patient;
• damage caused by the patient not following medical advice or preparation instructions;
• indirect damage, such as loss of income or lost opportunities;
• loss or theft of personal belongings in the building or car park.

These limitations do not apply in the event of intent or gross negligence, and do not affect the Belgian Act of 31 March 2010 on compensation for damage resulting from healthcare.

Force majeure. Mediport is not liable if it cannot fulfil its obligations due to force majeure, such as a power failure, IT outage or cyberattack, pandemic or failure of medical equipment. In that case, Mediport will look for an alternative as soon as possible.

 

Article 9 – Website and online services

The information on mediportcadix.be is general information and does not replace personal medical advice. Mediport does its best to keep it accurate and up to date, but cannot guarantee that it is always complete or error-free.

Mediport is not liable for temporary unavailability of the website or the online booking system, or for the content of third-party websites we link to. Online services of external partners, such as the Mediris booking system and PACSonWEB for medical images, are also subject to those partners' own terms and conditions.

 

Article 10 – Intellectual property

All texts, images, logos, videos and other material on Mediport's website and in its brochures are the property of Mediport or its licensors. You may not copy, distribute or use them commercially without written permission. Short quotations for personal or informational use are permitted, with acknowledgement of the source.

 

Article 11 – Privacy and medical records

Mediport processes personal data and health data in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation. You can read more in our privacy policy..

Under the Patients' Rights Act, you have the right to consult your patient file and receive a copy of it. Ask your healthcare provider or reception.

 

Article 12 – Complaints

Not satisfied? Please discuss it first with your healthcare provider or let reception know. You can also submit a written complaint via [email protected]. Mediport will confirm receipt and respond within 30 days.

If no solution can be found together, you can contact the Federal Ombudsman Service for Patients' Rights,which handles care outside hospitals.

 

Article 13 – Changes

Mediport may amend these terms and conditions. The most recent version is always available on the website. An appointment is governed by the terms and conditions in force at the time of booking.

 

Article 14 – Applicable law and disputes

These terms and conditions are governed by Belgian law. In the event of a dispute, we will first seek an amicable solution together. If that fails, the courts of Antwerp have jurisdiction. For patients (consumers), the statutory rules on the competent court of their place of residence continue to apply.

If any provision of these terms and conditions proves invalid, the remaining provisions remain in full force.

Version 1.0 – last updated 1 October 2026